DEPOSIT POLICY

Your hair appointment at Bamboo Hair is very important to us.

Prior to each appointment, time and preparation is needed by our team so we can give you the best possible service during your visit. The salon takes your appointment as a verbal contract and in turn, it is reserved especially for you.

Please understand that when you forget or cancel your appointment without giving enough notice, the salon misses the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive salon services and it impacts the business.

For this reason, please be advised that the salon will require a deposit at the time of booking. We respectfully ask that if you are unable to attend your appointment, please contact the salon as soon as possible to avoid losing your deposit. During days when the salon is closed, i.e. Sundays and Mondays, bank holidays, or Christmas shutdown, please email to let us know and rescheduling will be made when the salon is back open.

For a quick and easy way to save you coming into the salon, we can take deposits over the phone. Card details are not stored on a computer system.

We have tried to put off introducing a deposit policy for a long time but unfortunately the missed appointments and late cancellations are be coming more frequent and add up, so we have had to do what is in the best interest of the business, staff and our existing clients.

A deposit of 50% will be required to secure an appointment for any services booked at the salon, the deposit will be taken at the time of booking. The booking will not be confirmed until payment has been received.

Deposits can be transferred if you give the salon at least *48 hours* notice that you need to cancel or reschedule your appointment. Any time less than this and the deposit will be non-refundable. If your stylist is off sick, your deposit can be transferred to another appointment time of your choosing.